QUEENS & SAINTS, LLC ("we", "us", or "our") operates QueensRyche Recipes (the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Service you agree to this policy.
Information We Collect
We collect information you provide directly and information collected automatically:
- Account information: your name, email address, and a securely hashed password when you register.
- Order and membership information: items purchased, plan selected, billing status, and order history. Card numbers are validated and processed at the time of payment and are not stored on our servers.
- Communications: messages you send through our contact form or by email and phone.
- Usage and device data: pages visited, referring pages, browser type, approximate location derived from IP address, and similar analytics collected automatically through cookies and similar technologies.
How We Use Your Information
- To create and manage your account and membership.
- To process orders, payments, refunds, and shipping.
- To provide member support and respond to your enquiries.
- To operate, secure, measure, and improve the Service.
- To send service messages and, where permitted, marketing you can opt out of.
- To comply with legal obligations and enforce our terms.
Advertising and Analytics (Microsoft Advertising UET)
We use the Microsoft Advertising Universal Event Tracking (UET) tag to understand how visitors find and use the Service and to measure the performance of our advertising. The UET tag sets cookies on your device and may collect information such as pages viewed and actions taken so that Microsoft can report on ad performance and, where applicable, show you more relevant ads across the Microsoft network.
You can review and control how Microsoft uses data associated with your account through the Microsoft privacy dashboard at https://account.microsoft.com/privacy. You can also opt out of interest-based advertising from participating companies through the Digital Advertising Alliance at https://optout.aboutads.info. You can manage cookies in your browser settings and through our cookie notice. See our Cookie Policy for details.
How We Share Information
We do not sell your personal information. We share information only with service providers who help us operate the Service (such as payment, hosting, shipping, and analytics providers), when required by law, or in connection with a business transfer. These providers are bound to use your information only as needed to provide their services.
Data Retention Schedule
- Account data: retained while your account is active and for up to 24 months after closure.
- Order and transaction records: retained for up to 7 years to meet tax and accounting obligations.
- Support communications: retained for up to 24 months.
- Analytics and advertising data: retained for up to 26 months, after which it is aggregated or deleted.
Your Rights (CCPA)
If you are a California resident, you have the right to know what personal information we collect, to request access to or deletion of that information, to correct inaccuracies, and to opt out of the "sale" or "sharing" of personal information. We do not sell personal information. We will not discriminate against you for exercising these rights. To make a request, contact us using the details below.
Your Rights (GDPR)
If you are in the European Economic Area or the United Kingdom, you have the right to access, rectify, erase, restrict, or object to our processing of your personal data, the right to data portability, and the right to withdraw consent at any time. You also have the right to lodge a complaint with your local supervisory authority. Our legal bases for processing include contract performance, legitimate interests, consent, and legal obligation.
Security
We use technical and organizational measures to protect your information, including password hashing and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children's Privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.
Changes to This Policy
We may update this policy from time to time. We will post the revised version here and update the "Last updated" date above.
Contact Us
Questions about this policy? Email info@queensryche2021.com, call +1 (646) 232-5269, or write to QUEENS & SAINTS, LLC, 17 Saint Johns Medical Park Drive, SAINT AUGUSTINE, FL 32086, USA.